About Us

GC Covert Security Ltd was founded in 1999 to provide a solution to the security needs of the hotel industry; bringing a fresh approach to 5* customer service to security requirements.  Our aim since has been to ensure we supply our clients with highly trained operatives who are equipped with the skills to deliver the required security function alongside high levels of customer service and communication.

We see ourselves continuing to expand our personalised and bespoke services to a growing client base; working to the benefit and security of our clients, our staff and the environments they operate in.

We have used our developing skills and experience to mirror our service to a multitude of security sectors, building on the positive image of security and the benefits to be gained from a high quality service.

Our commitment to quality is part of our daily operations, and achieve this through continual improvement through client and staff interaction. Investment in training and technology ensures we are current in an adapting industry; never left behind and always striving to be in the forefront of new initiatives.

Our Commitment to Providing a Quality Service

What does our client need?

We find the best approach to understanding our client needs is to sit and actually listen to what they want to achieve. It sounds obvious but it is easy to misunderstand or make assumptions. We avoid this by listening and asking questions:

  • What service do you require?
  • Why do you need the service?
  • What are you trying to achieve?
  • What is the employee profile you require?
  • What duties do you need our officers to do?

These questions are not exhaustive; we want to know what our clients require to the finest detail so that we can plan and deliver the highest quality service.

Planning

Using the information we collect from our clients, we plan every details of the assignment;

  • Site Survey
  • Site Instructions
  • Site Training Plan
  • Performance Monitoring Plan

All plans and document are shared with our clients for final approval before implementation to avoid any mistakes and to ensure nothing is missed

Recruitment

We are continually recruiting and filter through our applicants to match them up our clients and their various requirements. We do the following:

  • Initial Telephone Interview
  • Face to face interview at our office
  • Interview with client for final approval

We feel it is important to include our clients in the interview stages to ensure they gain the exact personnel they what to work at their sites.

Once they pass all three stages, we are in a position to offer our recruits employments to work with our clients.

Training

What happens if we spend money training our people and then they leave?

the real question should be: What if DON’T train them and they stay?

At GCCS we believe in investing in our employees and ensuring they receive the right level of support and training in order to fulfill their job roles effectively.

  • Job specific training
  • Industry Accredited Training Courses
  • Security Management Courses
  • First Aid Training
  • Health & Safety at Work Training

Monitoring & Improvement

The Key to a successful service delivery is continual monitoring, communication and improvement for all our clients.

Through regular communication we ensure each client feels like they are our most important; ensuring a personal service through our operations teams. We continuously collect feedback and act immediately on any complaints; adapting to our clients changing needs and ensuring a consistently high service.

Sofitel
D&D
Gieves & Hawks
GLH
Hariella
Hilton
Jumeirah
Langham
Four Seasons
Holiday Inn
Marriott
Red Carnation
Hackney Walk
Sydell
Fourmarketting

Contact us

Address: 10 Storey’s Gate, London, SW1P 3AY

Phone number: 0207 222 8715

Email: info@gccs.co.uk